Questionnair on customer satisfaction of bank Essay

To make a questionnaire first of in all we need to transform counsel problem of SBI Bank. For that we need to know why Customers atomic number 18 dissatisfied?Research QuestionNow we need to understand where the problem is. Is it that answer Provided by SBI bank is not up to the clams or Staff member are not efficient and impressive in their work or communication and after care service are not efficient or product offer by bank is not up to the mark. These are four bailiwicks in which management problem needs to be identiefied.This is known as Research Question. investigative Question Now we have identified problem area so now we need to run across different aspects of particular problem area its is known as investigative question. Eg. Service Provided by SBI is secondful? Service is being provided timely? In Second area of Problem of cater member, we need to Examine that information provided by staff member is motiveless to understand Staff member are Help full In third problem area of after care service, we need to examine whether account is Keep up to date or not? Queries are attended promptlyMeasurement QuestionNow we need to alter investigative question in to normal layman language so that person can Understand and can answer properly.Myself Khushbu Desai. I am T.Y.B.B.A Finance student. I am doing study in B.R.C.M College of Business Administration. I have prepared a Questionnaire for Business Research Project Against contract of Customer Satisfaction for Customers of State Bank of India (SBI), Parle Point Branch.Please help me to do survey by rating the service that you currently uplift from SBI Bank 5 = Excellent 4 = Good 3 = average out 2 = Poor 1 = Very Poor(Tick the boxes where appropriate)